Is Neo4j Aura down?
Current Neo4j Aura status is WARN

We checked the official Neo4j Aura Status Page 3 min. 48 sec. ago. Learn more
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Recent Neo4j Aura Outages and Issues

Follow the recent outages and downtime for Neo4j Aura in the table below.

Start Time

Type

Length

Message

Details

May 16, 2024 16:36 UTC

WARN

ongoing

AuraDB/DS : some failure on instance operations.

See more
Start Time

May 16, 2024 16:36 UTC

Type WARN
Affected Components

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on GCP (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on GCP (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on GCP (*.databases.neo4j.io)

Message

AuraDB/DS : some failure on instance operations.

Details

Update - Some operations (Resume, Restore from backup, Loading and Clone to new) on Aura instances may experience some failure rate.We are working closely with our cloud provider on a solution. May 16, 2024 - 16:35 UTC

May 14, 2024 16:03 UTC

WARN

2 days

AuraDB Free : some instances facing issues resuming or loading data.

See more
Start Time

May 14, 2024 16:03 UTC

Type WARN
Affected Components

AuraDB Free (*.databases.neo4j.io)

Message

AuraDB Free : some instances facing issues resuming or loading data.

Details

Identified - We identified an issue with resuming or loading data on some instances. We are looking into the root cause. May 14, 2024 - 16:03 UTC

May 09, 2024 13:16 UTC

WARN

25 minutes

Customer portal case creation issues

See more
Start Time

May 09, 2024 13:16 UTC

Type WARN
Affected Components

Customer Support Portal (support.neo4j.com)

Message

Customer portal case creation issues

Details

Investigating - We are currently investigating an issue with customer support case creation.If you face errors using the portal, please raise the support request by email to support@neo4j.com May 09, 2024 - 13:12 UTC

April 23, 2024 10:36 UTC

WARN

2 days

AuraDB Free tier: query performance degraded

See more
Start Time

April 23, 2024 10:36 UTC

Type WARN
Affected Components

AuraDB Free (*.databases.neo4j.io)

Message

AuraDB Free tier: query performance degraded

Details

Investigating - We are currently investigating an issue where some queries are not performing well. Apr 23, 2024 - 10:33 UTC

April 17, 2024 17:51 UTC

WARN

about 2 hours

Minor Service Outage

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Start Time

April 17, 2024 17:51 UTC

Type WARN
Affected Components

Component 3rd Party Services - User Authentication (Auth0)

Message

Minor Service Outage

2024-05-17 01:59:09 UTC UTC

STATUS

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2024-05-17 01:59:09 UTC UTC

STATUS

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2024-05-17 01:59:09 UTC UTC

STATUS

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2024-05-17 01:59:09 UTC UTC

STATUS

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2024-05-17 01:59:09 UTC UTC

STATUS

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StatusGator has over 3 years of Neo4j Aura status history.

Neo4j Aura Components and Services

View details of the current Neo4j Aura status below.

Name

Status

Details

Aura API (api.neo4j.io)

UP See more

Aura Console (console.neo4j.io)

UP See more

Neo4j Aura AuraDB Enterprise on AWS (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDB Enterprise on Azure (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDB Enterprise on GCP (*.databases.neo4j.io)

WARN See more

Neo4j Aura AuraDB Free (*.databases.neo4j.io)

WARN See more

Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io)

WARN See more

Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io)

WARN See more

Neo4j Aura AuraDS on AWS (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDS on Azure (*.databases.neo4j.io)

UP See more

Neo4j Aura AuraDS on GCP (*.databases.neo4j.io)

WARN See more

Neo4j Aura AWS ec2-ap-northeast-2

UP See more

Neo4j Aura AWS ec2-ap-south-1

UP See more

Neo4j Aura AWS ec2-ap-southeast-1

UP See more

Neo4j Aura AWS ec2-ap-southeast-2

UP See more

Neo4j Aura AWS ec2-ca-central-1

UP See more

Neo4j Aura AWS ec2-eu-central-1

UP See more

Neo4j Aura AWS ec2-eu-north-1

UP See more

Neo4j Aura AWS ec2-eu-west-1

UP See more

Neo4j Aura AWS ec2-eu-west-2

UP See more

Neo4j Aura AWS ec2-eu-west-3

UP See more

Neo4j Aura AWS ec2-sa-east-1

UP See more

Neo4j Aura AWS ec2-us-east-2

UP See more

Neo4j Aura AWS ec2-us-west-2

UP See more

Neo4j Aura AWS eks-ap-northeast-2

UP See more

Neo4j Aura AWS eks-ap-south-1

UP See more

Neo4j Aura AWS eks-ap-southeast-1

UP See more

Neo4j Aura AWS eks-ap-southeast-2

UP See more

Neo4j Aura AWS eks-eu-central-1

UP See more

Neo4j Aura AWS eks-eu-north-1

UP See more

Neo4j Aura AWS eks-eu-west-1

UP See more

Neo4j Aura AWS eks-eu-west-2

UP See more

Neo4j Aura AWS eks-eu-west-3

UP See more

Neo4j Aura AWS eks-sa-east-1

UP See more

Neo4j Aura AWS eks-us-east-1

UP See more

Neo4j Aura AWS eks-us-east-2

UP See more

Neo4j Aura AWS eks-us-west-2

UP See more

Neo4j Aura AWS s3-ap-northeast-2

UP See more

Neo4j Aura AWS s3-ap-south-1

UP See more

Neo4j Aura AWS s3-ap-southeast-1

UP See more

Neo4j Aura AWS s3-ap-southeast-2

UP See more

Neo4j Aura AWS s3-ca-central-1

UP See more

Neo4j Aura AWS s3-eu-central-1

UP See more

Neo4j Aura AWS s3-eu-north-1

UP See more

Neo4j Aura AWS s3-eu-west-1

UP See more

Neo4j Aura AWS s3-eu-west-2

UP See more

Neo4j Aura AWS s3-eu-west-3

UP See more

Neo4j Aura AWS s3-sa-east-1

UP See more

Neo4j Aura AWS s3-us-east-1

UP See more

Neo4j Aura AWS s3-us-east-2

UP See more

Neo4j Aura AWS s3-us-west-2

UP See more

Neo4j Aura Azure AKS

UP See more

Neo4j Aura Azure Cloud Services (Compute)

UP See more

Neo4j Aura Azure Private Link

UP See more

Neo4j Aura Azure Storage Services

UP See more

Neo4j Aura Bloom (bloom.neo4j.io)

UP See more

Neo4j Aura Browser (browser.neo4j.io)

UP See more

Neo4j Aura Customer Support Portal (support.neo4j.com)

UP See more

Neo4j Aura Data Importer (data-importer.neo4j.io)

UP See more

Neo4j Aura Google Cloud Platform Google Cloud Datastore

UP See more

Neo4j Aura Google Cloud Platform Google Cloud Networking

UP See more

Neo4j Aura Google Cloud Platform Google Cloud Storage

UP See more

Neo4j Aura Google Cloud Platform Google Compute Engine

UP See more

Neo4j Aura Google Cloud Platform Google Kubernetes Engine

UP See more

Neo4j Aura Google Cloud Platform Identity & Access Management

UP See more

Neo4j Aura User Authentication (Auth0)

UP See more

1 status change in the last 24 hours

Neo4j Aura status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 15 hours

  • Warn: 9 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Neo4j Aura Outage and Status History

We've been monitoring Neo4j Aura outages since December 11, 2020.
Here's the history of service outages we've observed from the Neo4j Aura Status Page:

Instant enriched data from
3,590 status pages

About Our Neo4j Aura Status Page Integration

Neo4j Aura is a Database solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 190 outages that affected Neo4j Aura users. When Neo4j Aura publishes downtime on their status page, they do so across 70 components and 9 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Neo4j Aura to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular database services monitored on our platform. We've sent more than 500 notifications to our users about Neo4j Aura incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Neo4j Aura is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Neo4j Aura is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Neo4j Aura posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Neo4j Aura enters a pre-planned maintenance window, keeping you up to date.

Since Neo4j Aura publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Neo4j Aura posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Neo4j Aura has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Neo4j Aura has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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