Is Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) down?
Current Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) status is WARN

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Recent Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Outages and Issues

Follow the recent outages and downtime for Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) in the table below.

Start Time

Type

Length

Message

Details

May 31, 2024 22:06 UTC

WARN

ongoing

Operations requiring system database fail when not connected directly to the system database

See more
Start Time

May 31, 2024 22:06 UTC

Type WARN
Affected Components

AuraDS (*.databases.neo4j.io) - AuraDS on Azure (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on GCP (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on AWS (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on Azure (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on AWS (*.databases.neo4j.io)

Message

Operations requiring system database fail when not connected directly to the system database

Details

Investigating - We have identified a problem with the routing of some internal messages which impacts some operations for Aura Enterprise and Aura Professional customers.The scope of operations would be anything that involves updating the system database while connected to the neo4j database. Such commands and queries might involve user management as an example.The workaround is to connect to the system database directly and run these commands. If using Workspace or Browser, you can switch to the system database with the command ":USE system". If using the Neo4j drivers, specify system as the database name to connect to.We are currently investigating the root cause and will update this incident with progress. May 31, 2024 - 22:03 UTC

May 31, 2024 21:16 UTC

WARN

about 1 hour

Cloning to AuraDS from AuraDB fails

See more
Start Time

May 31, 2024 21:16 UTC

Type WARN
Affected Components

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on AWS (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on Azure (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on AWS (*.databases.neo4j.io)

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on AWS (*.databases.neo4j.io)

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on Azure (*.databases.neo4j.io)

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on GCP (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on AWS (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on Azure (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on GCP (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on Azure (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on GCP (*.databases.neo4j.io)

Message

Cloning to AuraDS from AuraDB fails

Details

Update - We have further narrowed down the root cause and can confirm that cloning from some existing AuraDB instances to other AuraDB or AuraDS instances is impacted.A small subset of customers using AuraDB may be affected. This effects ONLY existing AuraDB instances that are running version 5.20. To determine if you are impacted, use cypher to check your Neo4j version (see example).- call dbms.components() yield name, versions, edition unwind versions as version return name, version, edition;- Neo4j Kernel 5.20-aura enterpriseWe are working on a fix, which is to roll out 5.20. We will update this incident with an updated status on Monday, June 3rd. May 31, 2024 - 21:15 UTC

May 30, 2024 23:11 UTC

WARN

about 22 hours

Cloning to AuraDS from AuraDB fails

See more
Start Time

May 30, 2024 23:11 UTC

Type WARN
Affected Components

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on GCP (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

Message

Cloning to AuraDS from AuraDB fails

Details

Investigating - We are currently investigating an issue where customers doing a clone operation from AuraDB to AuraDS will see a failure. We will keep you updated as we determine the cause of the issue and work toward a resolution. May 30, 2024 - 23:07 UTC

May 16, 2024 16:36 UTC

WARN

7 days

AuraDB/DS : some failure on instance operations.

See more
Start Time

May 16, 2024 16:36 UTC

Type WARN
Affected Components

AuraDB Enterprise (*.databases.neo4j.io) - AuraDB Enterprise on GCP (*.databases.neo4j.io)

AuraDB Professional (*.databases.neo4j.io) - AuraDB Professional on GCP (*.databases.neo4j.io)

AuraDS Enterprise (*.databases.neo4j.io) - AuraDS Enterprise on GCP (*.databases.neo4j.io)

AuraDS (*.databases.neo4j.io) - AuraDS on GCP (*.databases.neo4j.io)

Message

AuraDB/DS : some failure on instance operations.

Details

Update - Some operations (Resume, Restore from backup, Loading and Clone to new) on Aura instances may experience some failure rate.We are working closely with our cloud provider on a solution. May 16, 2024 - 16:35 UTC

No outages or status changes in the last 24 hours

Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) status, last 24 hours:

9:00 AM
3:00 PM
9:00 PM
3:00 AM
9:00 AM
9:00 AM
9:00 PM
9:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Outage and Status History

We've been monitoring Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) outages since December 11, 2020.
Here's the history of service outages we've observed from the Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,600 status pages

About Our Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Status Page Integration

Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) is a Database solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 199 outages that affected Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) users. When Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) publishes downtime on their status page, they do so across 70 components and 9 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular database services monitored on our platform. We've sent more than 500 notifications to our users about Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) enters a pre-planned maintenance window, keeping you up to date.

Since Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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