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Current Brightcove status is UP

Brightcove Engineering will perform scheduled maintenance tasks on Brightcove Live platform infrastructure on Saturday, May 11th, 2024, from 5:00 PM UTC until 1:00 AM (Sunday, May 12th) UTC.

To provide continued secure, stable and efficient live streaming experiences, Brightcove's Live Engineering Team will pursue maintenance-related tasks on select Brightcove Live jobs.

There are two primary criteria selected as a basis for the effort:

• Brightcove Live stream(s) activated before April 10th, 2024, without reactivation since, will be disconnected and redirected to new streaming workers updated with the latest security patches. Live streams subject to maintenance could be down for up to ten minutes, but likely much shorter. Brightcove Live streams created, started or reactivated since April 10th, 2024, are unaffected by this effort.

The intended updates include fixes for security vulnerabilities.

To minimize any impact and/or downtime, it is recommended that customers with Brightcove Live streams in the aforementioned category deactivate and reactivate the associated Live job(s) before the upcoming May 11th window. If electing to perform the task, it is also recommended that customers confirm reconnection of the associated encoder(s) following to ensure continued streaming activity thereafter. Customers can and are encouraged to perform the task(s) at a time of their choosing, which will move the actioned live stream(s) to the most up-to-date systems and streaming workers.

• Secondly, Brightcove's Live Engineering Team will archive static entry point (SEP)-connected Brightcove Live jobs that have remained idle, unused, or inactive since February 28th, 2023—i.e. approximately 14 months.

Any SEP-connected Live jobs in the aforementioned category still required by customers can be reactivated at any time before the May 11th window. Reactivation will automatically remove the job from the upcoming maintenance effort.

This component of the maintenance effort is a measure to enhance overall platform efficiency.

Brightcove Engineering will monitor system stability and activity during the maintenance window and will have available resources on standby to mitigate any significant interruptions.

If you have any further questions about the effort—including seeking confirmation regarding any impacted Brightcove Live job within your publisher account—Brightcove's global Support Team will gladly assist and can be reached via our Support Portal at: supportportal.brightcove.com.

Thank you for your patience and understanding.

Our Engineering team has detected an issue with our transcoding services, VOD and Live to VOD clips may be impacted by higher queue time in US and EMEA regions. Our team is investigating at the highest priority.

We are currently experiencing an issue impacting Social Distribution functionality. Customers are currently unable to synchronise content to YouTube due to a reported disruption with the YouTube platform.

The ability to share content with other social platforms such as Facebook, Instagram, LinkedIn, and X (formerly Twitter) is not impacted.

Brightcove Engineering is currently pursuing enquiries with YouTube’s Support Team at the highest priority.

Customers may have experienced an issue impacting Dynamic Delivery (VOD) SSAI delivery within the ANZ region between 8:45 and 9:18 AM UTC, due to increased response times. Brightcove Engineering is investigating at the highest priority.

We are currently experiencing an issue impacting the creation of new support cases via e-mail and our Support Portal.

Customers can still successfully provide updates relating to existing support cases via e-mail and our Support Portal, which is not impacted.

In the interim, customers seeking to create new enquiries are encouraged to continue to send support-related correspondence via e-mail to bc_support@brightcove.com. Our global Support Team will be available to respond to acknowledge and action any customer enquiries.

Our Support Team administrators are currently investigating at the highest priority.