May 11, 2024 17:05 UTC
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MAINT
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less than a minute
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Brightcove Infrastructure Quarterly Scheduled Maintenance – May 11th, 2024
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See more
Start Time
May 11, 2024 17:05 UTC
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Type
MAINT
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Affected Components
APAC - Mumbai - Brightcove Live
Americas - Oregon - Brightcove Live
Americas - Virginia - Brightcove Live
APAC - Singapore - Brightcove Live
APAC - Sydney - Brightcove Live
APAC - Tokyo - Brightcove Live
EMEA - Frankfurt - Brightcove Live
EMEA - Ireland - Brightcove Live
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Message
Brightcove Infrastructure Quarterly Scheduled Maintenance – May 11th, 2024
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Details
Brightcove Engineering will perform scheduled maintenance tasks on Brightcove Live platform infrastructure on Saturday, May 11th, 2024, from 5:00 PM UTC until 1:00 AM (Sunday, May 12th) UTC.
To provide continued secure, stable and efficient live streaming experiences, Brightcove's Live Engineering Team will pursue maintenance-related tasks on select Brightcove Live jobs.
There are two primary criteria selected as a basis for the effort:
• Brightcove Live stream(s) activated before April 10th, 2024, without reactivation since, will be disconnected and redirected to new streaming workers updated with the latest security patches. Live streams subject to maintenance could be down for up to ten minutes, but likely much shorter. Brightcove Live streams created, started or reactivated since April 10th, 2024, are unaffected by this effort.
The intended updates include fixes for security vulnerabilities.
To minimize any impact and/or downtime, it is recommended that customers with Brightcove Live streams in the aforementioned category deactivate and reactivate the associated Live job(s) before the upcoming May 11th window. If electing to perform the task, it is also recommended that customers confirm reconnection of the associated encoder(s) following to ensure continued streaming activity thereafter. Customers can and are encouraged to perform the task(s) at a time of their choosing, which will move the actioned live stream(s) to the most up-to-date systems and streaming workers.
• Secondly, Brightcove's Live Engineering Team will archive static entry point (SEP)-connected Brightcove Live jobs that have remained idle, unused, or inactive since February 28th, 2023—i.e. approximately 14 months.
Any SEP-connected Live jobs in the aforementioned category still required by customers can be reactivated at any time before the May 11th window. Reactivation will automatically remove the job from the upcoming maintenance effort.
This component of the maintenance effort is a measure to enhance overall platform efficiency.
Brightcove Engineering will monitor system stability and activity during the maintenance window and will have available resources on standby to mitigate any significant interruptions.
If you have any further questions about the effort—including seeking confirmation regarding any impacted Brightcove Live job within your publisher account—Brightcove's global Support Team will gladly assist and can be reached via our Support Portal at: supportportal.brightcove.com.
Thank you for your patience and understanding.
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|
May 11, 2024 17:05 UTC
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MAINT
|
about 1 hour
|
Brightcove Infrastructure Quarterly Scheduled Maintenance – May 11th, 2024
|
See more
Start Time
May 11, 2024 17:05 UTC
|
Type
MAINT
|
Affected Components
APAC - Mumbai - Brightcove Live
Americas - Oregon - Brightcove Live
Americas - Virginia - Brightcove Live
APAC - Singapore - Brightcove Live
APAC - Sydney - Brightcove Live
APAC - Tokyo - Brightcove Live
EMEA - Frankfurt - Brightcove Live
EMEA - Ireland - Brightcove Live
|
Message
Brightcove Infrastructure Quarterly Scheduled Maintenance – May 11th, 2024
|
Details
Brightcove Engineering will perform scheduled maintenance tasks on Brightcove Live platform infrastructure on Saturday, May 11th, 2024, from 5:00 PM UTC until 1:00 AM (Sunday, May 12th) UTC.
To provide continued secure, stable and efficient live streaming experiences, Brightcove's Live Engineering Team will pursue maintenance-related tasks on select Brightcove Live jobs.
There are two primary criteria selected as a basis for the effort:
• Brightcove Live stream(s) activated before April 10th, 2024, without reactivation since, will be disconnected and redirected to new streaming workers updated with the latest security patches. Live streams subject to maintenance could be down for up to ten minutes, but likely much shorter. Brightcove Live streams created, started or reactivated since April 10th, 2024, are unaffected by this effort.
The intended updates include fixes for security vulnerabilities.
To minimize any impact and/or downtime, it is recommended that customers with Brightcove Live streams in the aforementioned category deactivate and reactivate the associated Live job(s) before the upcoming May 11th window. If electing to perform the task, it is also recommended that customers confirm reconnection of the associated encoder(s) following to ensure continued streaming activity thereafter. Customers can and are encouraged to perform the task(s) at a time of their choosing, which will move the actioned live stream(s) to the most up-to-date systems and streaming workers.
• Secondly, Brightcove's Live Engineering Team will archive static entry point (SEP)-connected Brightcove Live jobs that have remained idle, unused, or inactive since February 28th, 2023—i.e. approximately 14 months.
Any SEP-connected Live jobs in the aforementioned category still required by customers can be reactivated at any time before the May 11th window. Reactivation will automatically remove the job from the upcoming maintenance effort.
This component of the maintenance effort is a measure to enhance overall platform efficiency.
Brightcove Engineering will monitor system stability and activity during the maintenance window and will have available resources on standby to mitigate any significant interruptions.
If you have any further questions about the effort—including seeking confirmation regarding any impacted Brightcove Live job within your publisher account—Brightcove's global Support Team will gladly assist and can be reached via our Support Portal at: supportportal.brightcove.com.
Thank you for your patience and understanding.
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February 25, 2024 00:05 UTC
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MAINT
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less than a minute
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Brightcove Infrastructure Quarterly Scheduled Maintenance – February 25th, 2024
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See more
Start Time
February 25, 2024 00:05 UTC
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Type
MAINT
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Affected Components
APAC - Tokyo - Brightcove Live
EMEA - Frankfurt - Brightcove Live
EMEA - Ireland - Brightcove Live
EMEA - Cloud Playout
Japan - Cloud Playout
APAC - Analytics
EMEA - Analytics
APAC - Studio
Americas - Studio
EMEA - Studio
Japan - Studio
APAC - Mumbai - Brightcove Live
Americas - Oregon - Brightcove Live
APAC - Singapore - Brightcove Live
Americas - Analytics
Americas - Virginia - Brightcove Live
APAC - Sydney - Brightcove Live
APAC - Cloud Playout
Americas - Cloud Playout
Japan - Analytics
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Message
Brightcove Infrastructure Quarterly Scheduled Maintenance – February 25th, 2024
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Details
Brightcove Engineering will perform scheduled maintenance tasks to Brightcove platform infrastructure on Sunday, February 25th, 2024, from 12:00 AM until 8:00 AM UTC
There are three primary criteria selected as the basis for the upcoming maintenance effort:
1. Brightcove Studio
Brightcove Engineering will deploy changes and improvements to Brightcove's Video Cloud Studio and Beacon Studio.
Customers attempting to log in, to navigate, or perform tasks within our Studio UI may be temporarily redirected to an error page for the first 30 minutes of the maintenance window, requiring a retry of the desired action or operation.
2. Brightcove Live
To provide continued secure, stable, and efficient live streaming experiences, Brightcove's Live Engineering Team will perform maintenance-related tasks on select Brightcove Live jobs.
• Brightcove Live stream(s) activated before January 26th, 2024, without reactivation since, will be disconnected and redirected to new streaming workers updated with the latest security patches. Live streams subject to maintenance may be down for up to ten minutes, but likely much shorter. Brightcove Live streams created, started, or reactivated since January 26th, 2024, will be unaffected by this effort.
The intended updates include fixes for security vulnerabilities.
In order to minimize any impact and/or downtime, it is recommended that customers with Brightcove Live streams in the aforementioned category deactivate and reactivate the associated Live job(s) before the upcoming February 25th (UTC) window. If electing to perform this task, it is also recommended that customers confirm reconnection of the associated encoder(s) to ensure continued streaming activity thereafter. Customers can and are encouraged to perform the task(s) at a time of their choosing, which will move the stream(s) in question to the most up-to-date systems and workers.
• Secondly, Brightcove Engineering will archive static entry point (SEP)-connected Brightcove Live jobs that have remained idle, unused, or inactive since November 26, 2022 —i.e. approximately 14 months.
Any SEP-connected Live jobs in the aforementioned category still required by customers can be reactivated at any time prior to the February 25th (UTC) window, which will automatically remove that job from the maintenance effort.
This component of the maintenance effort is a measure to enhance overall platform efficiency.
3. Cloud Playout
Cloud Playout Engineering will be performing a major version upgrade on the main database cluster.
Between 5:00 AM and 6:00 AM UTC on February 25th, attempts to create, modify, start-stop channels, as well as fetching the channel details may fail.
Channels scheduled to start/stop during this period will not work as expected,
We don’t expect any playback issues on channels that are already running. However, we will monitor system stability and activity during the aforementioned window and have available resources on standby to mitigate any significant interruptions.
If you have any further questions, our global Support Team will be glad to assist and can be reached via our Support Portal at: supportportal.brightcove.com
Thank you for your patience and understanding.
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February 25, 2024 00:05 UTC
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MAINT
|
about 6 hours
|
Brightcove Infrastructure Quarterly Scheduled Maintenance – February 25th, 2024
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See more
Start Time
February 25, 2024 00:05 UTC
|
Type
MAINT
|
Affected Components
APAC - Tokyo - Brightcove Live
EMEA - Frankfurt - Brightcove Live
EMEA - Ireland - Brightcove Live
EMEA - Cloud Playout
Japan - Cloud Playout
APAC - Analytics
EMEA - Analytics
APAC - Studio
Americas - Studio
EMEA - Studio
Japan - Studio
APAC - Mumbai - Brightcove Live
Americas - Oregon - Brightcove Live
APAC - Singapore - Brightcove Live
Americas - Analytics
Americas - Virginia - Brightcove Live
APAC - Sydney - Brightcove Live
APAC - Cloud Playout
Americas - Cloud Playout
Japan - Analytics
|
Message
Brightcove Infrastructure Quarterly Scheduled Maintenance – February 25th, 2024
|
Details
Brightcove Engineering will perform scheduled maintenance tasks to Brightcove platform infrastructure on Sunday, February 25th, 2024, from 12:00 AM until 8:00 AM UTC
There are three primary criteria selected as the basis for the upcoming maintenance effort:
1. Brightcove Studio
Brightcove Engineering will deploy changes and improvements to Brightcove's Video Cloud Studio and Beacon Studio.
Customers attempting to log in, to navigate, or perform tasks within our Studio UI may be temporarily redirected to an error page for the first 30 minutes of the maintenance window, requiring a retry of the desired action or operation.
2. Brightcove Live
To provide continued secure, stable, and efficient live streaming experiences, Brightcove's Live Engineering Team will perform maintenance-related tasks on select Brightcove Live jobs.
• Brightcove Live stream(s) activated before January 26th, 2024, without reactivation since, will be disconnected and redirected to new streaming workers updated with the latest security patches. Live streams subject to maintenance may be down for up to ten minutes, but likely much shorter. Brightcove Live streams created, started, or reactivated since January 26th, 2024, will be unaffected by this effort.
The intended updates include fixes for security vulnerabilities.
In order to minimize any impact and/or downtime, it is recommended that customers with Brightcove Live streams in the aforementioned category deactivate and reactivate the associated Live job(s) before the upcoming February 25th (UTC) window. If electing to perform this task, it is also recommended that customers confirm reconnection of the associated encoder(s) to ensure continued streaming activity thereafter. Customers can and are encouraged to perform the task(s) at a time of their choosing, which will move the stream(s) in question to the most up-to-date systems and workers.
• Secondly, Brightcove Engineering will archive static entry point (SEP)-connected Brightcove Live jobs that have remained idle, unused, or inactive since November 26, 2022 —i.e. approximately 14 months.
Any SEP-connected Live jobs in the aforementioned category still required by customers can be reactivated at any time prior to the February 25th (UTC) window, which will automatically remove that job from the maintenance effort.
This component of the maintenance effort is a measure to enhance overall platform efficiency.
3. Cloud Playout
Cloud Playout Engineering will be performing a major version upgrade on the main database cluster.
Between 5:00 AM and 6:00 AM UTC on February 25th, attempts to create, modify, start-stop channels, as well as fetching the channel details may fail.
Channels scheduled to start/stop during this period will not work as expected,
We don’t expect any playback issues on channels that are already running. However, we will monitor system stability and activity during the aforementioned window and have available resources on standby to mitigate any significant interruptions.
If you have any further questions, our global Support Team will be glad to assist and can be reached via our Support Portal at: supportportal.brightcove.com
Thank you for your patience and understanding.
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January 24, 2024 12:00 UTC
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WARN
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40 minutes
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Brightcove Live SSAI
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See more
Start Time
January 24, 2024 12:00 UTC
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Type
WARN
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Affected Components
Americas - Oregon - Brightcove Live
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Message
Brightcove Live SSAI
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Details
We are currently experiencing an issue with the Brightcove Live SSAI service in US Oregon region. Customers may experience playback failures.
We are investigating at the highest priority.
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2024-06-02 06:16:09 UTC UTC
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STATUS
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? minutes
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2024-06-02 06:16:09 UTC UTC
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STATUS
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? minutes
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2024-06-02 06:16:09 UTC UTC
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STATUS
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? minutes
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2024-06-02 06:16:09 UTC UTC
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STATUS
|
? minutes
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See more
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2024-06-02 06:16:09 UTC UTC
|
STATUS
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? minutes
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|
See more
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