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Is Tealium File Import down?
Current Tealium File Import status is UP

We checked the official Tealium File Import Status Page 4 min. 36 sec. ago. Learn more
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Recent Tealium File Import Outages and Issues

Follow the recent outages and downtime for Tealium File Import in the table below.

Start Time

Type

Length

Message

Details

April 29, 2024 17:03 UTC

MAINT

21 days

ACTION NEEDED: Required updates to your Tealium Connector and File Imports IP Safelist(Whitelist)

 See more
Start Time

April 29, 2024 17:03 UTC

Type MAINT
Affected Components

Cloud Regions - EU Central

Cloud Regions - APAC Northeast

Cloud Regions - APAC North

Cloud Regions - US East

Cloud Regions - AP East

Cloud Regions - US West

Server-Side Data Collection and Processing - Data Connectors

Server-Side Data Collection and Processing - Cloud Functions

Server-Side Data Collection and Processing - File Import

Cloud Regions - APAC South

Cloud Regions - EU West
Message

ACTION NEEDED: Required updates to your Tealium Connector and File Imports IP Safelist(Whitelist)
Details

Tealium’s infrastructure is being expanded to maintain seamless operations with increased server-side traffic. We are adding IP addresses to all of our data processing regions.

If you are using safelists (also known as whitelists or allow lists) in outbound connectors, function actions, or file import (except S3), we ask that you include the new IP addresses.

The additional IP addresses will be introduced on the following dates:
Apr 29, 2024 - US – Oregon
May 6, 2024 - EU (Ireland and Frankfurt)
May 13, 2024 - APJ (Hong Kong, Sydney, Tokyo)
May 20, 2024 - US – US East 1

To check on whether you are impacted by these changes please work with your network and/or security team to see if any of these existing IP addresses are currently configured and add any from the document linked below that are missing.

18.166.4.167 - ap-east-1 (Hong Kong)
13.112.219.50 - ap-northeast-1 (Tokyo, Japan)
52.62.159.75 - ap-southeast-2 (Sydney, Australia)
52.29.185.253 - eu-central-1 (Frankfurt, Germany)
54.229.215.104 - eu-west-1 (Dublin, Ireland)
3.210.6.72, 3.210.238.60, 107.23.142.239 - us-east-1 (Ashburn, Virginia)
50.18.192.141 - us-west-1 (San Jose, California)
44.238.18.189 - us-west-2 (Oregon)

If you don’t find any of the above IP addresses configured in your systems, no further action is needed. Otherwise, refer to the following article to update your list of IPs: https://docs.tealium.com/server-side/administration/ip-allow-list/

Please contact Tealium Support for further help.

August 10, 2023 15:08 UTC

WARN

about 7 hours

File import status may be incorrect

 See more
Start Time

August 10, 2023 15:08 UTC

Type WARN
Affected Components

Server-Side Data Collection and Processing - File Import
Message

File import status may be incorrect
Details

Engineers have identified an issue with the screen showing the status of file imports.
In some cases it is incorrectly showing “Pending” when files have actually finished processing.

An investigation is in progress

June 14, 2023 16:33 UTC

WARN

about 2 months

Upcoming Change to Tealium application URL

 See more
Start Time

June 14, 2023 16:33 UTC

Type WARN
Affected Components

Server-Side Data Collection and Processing - Data Connectors

Server-Side Data Collection and Processing - Data Layer Enrichment

APIs - DLE Upload API

APIs - Omnichannel Reporting API

APIs - Publish Revision API

Server-Side Data Collection and Processing - Cloud Delivery for Audiences

Server-Side Data Collection and Processing - Cloud Delivery for Events

Server-Side Data Collection and Processing - Event Data Collection

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Collection and Processing - Audience Sizing

Server-Side Data Collection and Processing - Audience Discovery

Server-Side Data Collection and Processing - Cloud Functions

Server-Side Data Collection and Processing - DataConnect

Server-Side Data Collection and Processing - File Import

Server-Side Data Collection and Processing - Omnichannel
Message

Upcoming Change to Tealium application URL
Details

On June 20th the URL of all web pages within Tealium’s server-side application will be updated. The text “datacloud” and language identifier (ex. datacloud/en-US) will be replaced with “tms/?utk=token” as well as an additional component of “&product=SS#” - example below. This is the first of two changes that will be made to the URL structure over the coming 12 months. If you have built custom tools to manage Tealium, you may need to make adjustments to reflect this change.

Existing Server-side URL
https://my.tealiumiq.com/datacloud/en-US/?account=account&profile=profile#

New Server-side URL
https://my.tealiumiq.com/tms/?utk=token&account=account&profile=profile&product=SS#

Please contact Tealium support [support@tealium.com] with any questions.

June 13, 2023 20:38 UTC

WARN

about 20 hours

US East Services Impacted due to upstream provider

 See more
Start Time

June 13, 2023 20:38 UTC

Type WARN
Affected Components

APIs - DLE Upload API

Server-Side Data Collection and Processing - File Import

Server-Side Data Collection and Processing - Omnichannel

APIs - Omnichannel Reporting API

APIs - Publish Revision API

APIs - Visitor Lookup API

Cloud Regions - US East

Server-Side Data Collection and Processing - Cloud Delivery for Audiences

Server-Side Data Collection and Processing - Cloud Delivery for Events

Server-Side Data Collection and Processing - Data Connectors

Server-Side Data Collection and Processing - Data Layer Enrichment

Server-Side Data Collection and Processing - Event Data Collection

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Collection and Processing - Audience Sizing

Server-Side Data Collection and Processing - Audience Discovery

Server-Side Data Collection and Processing - Cloud Functions

Server-Side Data Collection and Processing - DataConnect

Server-Side Data Access and Storage - AudienceDB

Server-Side Data Access and Storage - AudienceStore

Server-Side Data Access and Storage - EventDB

Server-Side Data Access and Storage - EventStore

Server-Side Machine Learning - Predict Data Collection

Server-Side Machine Learning - Predict Model Trainings
Message

US East Services Impacted due to upstream provider
Details

Engineers have identified an issue with our upstream provider that began at 7:00 PM UTC.

January 12, 2023 01:58 UTC

WARN

15 minutes

Visitor Processing impacted in multiple regions

 See more
Start Time

January 12, 2023 01:58 UTC

Type WARN
Affected Components

User Interface - Login and Access

Cloud Regions - APAC South

Cloud Regions - US East

Cloud Regions - APAC Northeast

Server-Side Data Collection and Processing - Visitor Processing

Server-Side Data Access and Storage - AudienceStore

Cloud Regions - APAC North

Cloud Regions - EU Central

Cloud Regions - EU West

Cloud Regions - US West

Cloud Regions - AP East

Server-Side Data Access and Storage - AudienceDB

Server-Side Data Collection and Processing - File Import
Message

Visitor Processing impacted in multiple regions
Details

Our engineers identified issues related to visitor processing, they are investigating to determine the cause.

2024-05-23 01:30:03 UTC UTC

 STATUS

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2024-05-23 01:30:03 UTC UTC

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2024-05-23 01:30:03 UTC UTC

 STATUS

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2024-05-23 01:30:03 UTC UTC

 STATUS

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2024-05-23 01:30:03 UTC UTC

 STATUS

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Sign Up for More Tealium File Import History

StatusGator has about 3 years of Tealium File Import status history.

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No outages or status changes in the last 24 hours

Tealium File Import status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Tealium File Import Outage and Status History

We've been monitoring Tealium File Import outages since March 14, 2021.
Here's the history of service outages we've observed from the Tealium File Import Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Solutions for Everyone
Education
  • Keep students and staff informed
  • Reduce ticket volume
  • Essential for remote learning

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DevOps
  • Shorten incident downtime
  • Unify maintenance schedules
  • Integrates with incident tools

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IT Teams
  • Reduce ticket volumes
  • Improve transparency
  • Shorten resolution times

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Instant enriched data from
3,600 status pages

About Our Tealium File Import Status Page Integration

Tealium File Import is an Analytics solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 629 outages that affected Tealium File Import users. When Tealium File Import publishes downtime on their status page, they do so across 44 components and 8 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Tealium File Import to get notified when it's down, is under maintenance, or has an outage. We've sent more than 2,600 notifications to our users about Tealium File Import incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Tealium File Import is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Tealium File Import is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Tealium File Import posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Tealium File Import enters a pre-planned maintenance window, keeping you up to date.

Tealium File Import does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Tealium File Import maintenance events into your unified calendar.

When Tealium File Import posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Tealium File Import has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Tealium File Import has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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