Is Shopify down?
Current Shopify status is UP

Merchants, customers, and Partners may experience issues when trying to access the Shopify admin, checkout, storefront, and Point of Sale. This is due to an issue with Google Cloud experiencing severe packet loss. The error will appear as a 500 error.

More information can be found here on Google's Cloud Status Page: https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre#RP1d9aZLNFZEJmTBk8e1

Merchants, customers, and Partners may experience issues when trying to access the Shopify admin, checkout, storefront, and Point of Sale. The error will appear as a 500 error.

We are investigating and will keep you updated.

Between 19:49 PM and 20:06 PM UTC on May 6, 2024 one of our edge networking providers, Cloudflare performed changes to how they route traffic to Shopify. These changes were intended to align Shopify’s storefronts configuration to their latest standard. As a result of these changes, we observed a partial traffic loss and errors that merchants and users saw Shopify-wide. Internal alerts notified us, and we immediately reached out to Cloudflare.

Due to the traffic loss, our systems automatically scaled down. In order to prepare for the traffic to suddenly return once Cloudflare reverted their change, we subsequently began to scale up our systems. Seven minutes after this incident began, Cloudflare reverted their change and we were not yet fully scaled up to accommodate the new traffic. This temporary lack of capacity caused an additional ten minutes of downtime while our system responded.

Shopify is taking the following remediation steps to ensure our systems respond in more resilient ways such as minimizing impact and reducing the duration of the incident :

- Improve our automated scaling responses to a significant drop in traffic to ensure that we’re not overwhelmed when that traffic suddenly returns.
- Improve our processes and partnership with CloudFlare in order to make responding to incidents faster and more effective.
- Enhance the routing and escalation of our internal alerts for edge network outages to alert us of similar misconfigurations.
- Isolate more of our services from this type of interruption in the future.

Between 19:49 PM and 20:06 PM UTC on May 6, 2024 one of our edge networking providers, Cloudflare performed changes to how they route traffic to Shopify. These changes were intended to align Shopify’s storefronts configuration to their latest standard. As a result of these changes, we observed a partial traffic loss and errors that merchants and users saw Shopify-wide. Internal alerts notified us, and we immediately reached out to Cloudflare.

Due to the traffic loss, our systems automatically scaled down. In order to prepare for the traffic to suddenly return once Cloudflare reverted their change, we subsequently began to scale up our systems. Seven minutes after this incident began, Cloudflare reverted their change and we were not yet fully scaled up to accommodate the new traffic. This temporary lack of capacity caused an additional ten minutes of downtime while our system responded.

Shopify is taking the following remediation steps to ensure our systems respond in more resilient ways such as minimizing impact and reducing the duration of the incident :

- Improve our automated scaling responses to a significant drop in traffic to ensure that we’re not overwhelmed when that traffic suddenly returns.
- Improve our processes and partnership with CloudFlare in order to make responding to incidents faster and more effective.
- Enhance the routing and escalation of our internal alerts for edge network outages to alert us of similar misconfigurations.
- Isolate more of our services from this type of interruption in the future.

Some merchants may be experiencing errors when accessing multiple Shopify including Admin, Storefronts, Checkout, Point of Sale. Our teams are investigating the problem and we will post updates frequently.