Is Sailthru down?
Current Sailthru status is UP

We checked the official Sailthru Status Page 3 min. 55 sec. ago. Learn more
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Recent Sailthru Outages and Issues

Follow the recent outages and downtime for Sailthru in the table below.

Start Time

Type

Length

Message

Details

May 09, 2024 01:38 UTC

WARN

20 minutes

Issues selecting audiences in campaign builder

See more
Start Time

May 09, 2024 01:38 UTC

Type WARN
Affected Components

User Interface

Message

Issues selecting audiences in campaign builder

Details

We've received reports that some accounts are experiencing issues selecting audiences in the campaign builder. Our team is investigating, and we'll post updates here as we have them.

May 06, 2024 04:32 UTC

MAINT

about 1 hour

Scheduled Maintenance: Mobile Push Notifications

See more
Start Time

May 06, 2024 04:32 UTC

Type MAINT
Affected Components

Mobile

Message

Scheduled Maintenance: Mobile Push Notifications

Details

On May 6, we will be performing scheduled maintenance on Mobile Push notifications. For a period of 15 minutes between 12:30 to 1 am Eastern, push notifications sent via the Mobile Push API or via the Mobile User Interface may be delayed. Pushes sent via the Sailthru My interface or Lifecycle Optimizer will not be not impacted.

April 26, 2024 16:22 UTC

WARN

about 3 hours

Reports of SMS codes not arriving for MFA verification

See more
Start Time

April 26, 2024 16:22 UTC

Type WARN
Affected Components

User Interface

Message

Reports of SMS codes not arriving for MFA verification

Details

We have received reports of codes not arriving when SMS is setup as the MFA verification method to login to the application. Our teams are digging in on this, and we'll provide updates here.For users setup with the SMS verification method to gain access to the application in the mean time, please have an account admin reset MFA for your user, and use an authenticator app for your verification method. How-to on resetting MFA and logging in using an authenticator app for your verification method is available in Get Started.

April 23, 2024 12:12 UTC

WARN

about 1 hour

Lifecycle Optimizer Processing Delays

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Start Time

April 23, 2024 12:12 UTC

Type WARN
Affected Components

Lifecycle Optimizer

Message

Lifecycle Optimizer Processing Delays

Details

Our proactive monitoring has identified delays in processing emails sent via the Lifecycle Optimizer. Our teams are investigating, and we'll update here as we have more information.

March 22, 2024 15:02 UTC

WARN

about 3 hours

Lifecycle Optimizer processing delays

See more
Start Time

March 22, 2024 15:02 UTC

Type WARN
Affected Components

Lifecycle Optimizer

Message

Lifecycle Optimizer processing delays

Details

Our proactive monitoring has identified delays in processing Wait steps and steps immediately following Wait steps in Lifecycle Optimizer flows. Our teams are already working to restore proper processing to the Lifecycle Optimizer system. We will post updates here as we have them. Thank you!

2024-05-09 02:09:34 UTC UTC

STATUS

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2024-05-09 02:09:34 UTC UTC

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2024-05-09 02:09:34 UTC UTC

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2024-05-09 02:09:34 UTC UTC

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2024-05-09 02:09:34 UTC UTC

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StatusGator has over 3 years of Sailthru status history.

Sailthru Components and Services

View details of the current Sailthru status below.

Name

Status

Details

Sailthru API

UP See more

Sailthru Background Jobs

UP See more

Sailthru Business Intelligence

UP See more

Sailthru Connect

UP See more

Sailthru E-Mail Sending & Deliverability

UP See more

Sailthru GetStarted Documentation

UP See more

Sailthru Hosted Pages

UP See more

Sailthru Lifecycle Optimizer

UP See more

Sailthru Links

UP See more

Sailthru Mobile

UP See more

Sailthru Reporting

UP See more

Sailthru Sailthru.com

UP See more

Sailthru Site Personalization Manager

UP See more

Sailthru SMS

UP See more

Sailthru User Interface

UP See more

1 status change in the last 24 hours

Sailthru status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 24 hours

  • Warn: 20 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Sailthru Outage and Status History

We've been monitoring Sailthru outages since November 21, 2020.
Here's the history of service outages we've observed from the Sailthru Status Page:

Instant enriched data from
3,590 status pages

About Our Sailthru Status Page Integration

Sailthru is a Marketing solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 124 outages that affected Sailthru users. When Sailthru publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Sailthru to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular marketing services monitored on our platform. We've sent more than 900 notifications to our users about Sailthru incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Sailthru is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Sailthru is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Sailthru posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Sailthru enters a pre-planned maintenance window, keeping you up to date.

Sailthru does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Sailthru maintenance events into your unified calendar.

When Sailthru posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Sailthru has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Sailthru has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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