Is PBS Media Manager Console down?
Current PBS Media Manager Console status is UP

Identified - We've identified an issue where Media Manager videos with a Short Description over 90 characters will not publish properly, instead leading to 404 pages on the PBS website.While Media Manager increased the character limit to 100 for the Short Description field yesterday, we've discovered another part of our system is still restricted to the 90 character limit. This is preventing videos from reaching PBS platforms after being published in Media Manager if their Short Description exceeds 90 characters.For any affected videos, please update the Short Description to fewer than 90 characters and save the asset; the video should publish properly within a few minutes of saving.We'll be updating our this restriction to account for the new 100 character limit as soon as we can, and we will post an update here once that change has been made. Until that time, please continue to restrict your Short Descriptions to fewer than 90 characters. Apr 19, 2024 - 09:53 EDT

Investigating - We are currently looking into an issue preventing video URLs from ingesting into Media Manager when the videos have been added to an Amazon S3 folder. Video file uploads made directly from the computer are not affected, and this function in Media Manager can be used to ingest videos while we investigate this issue. Apr 10, 2024 - 10:46 EDT

Investigating - We are currently investigating an issue where the PBS KIDS App on Roku has re-localized some users to a different station in their area other than their primary station. We have no reason to believe this issue is affecting the PBS KIDS App on other platforms or the PBS App on Roku and other platforms. We suspect the issue was introduced with a recent update to the PBS KIDS App on Roku released on 10/3/23.This status page will continue to be updated as the investigation continues. Oct 17, 2023 - 10:58 EDT

Identified - The team noticed after a minor update to backend software for the Media Manager console that the publish/unpublish buttons are not working. The team has a fix in the works that should be live soon.Until then if you need to publish content please select the auto-publish checkbox and save the page.We will update when the issue has been resolved.Thanks. Oct 31, 2023 - 11:52 EDT

Monitoring - We're investigating an intermittent issue in Media Manager which results in some video and caption files stalling during ingest and failing to progress. We’ve seen isolated instances from this afternoon and yesterday. If your caption or video files are stalling during ingestion, we recommend that you delete and re-upload the stalled file using the trash can icon to the right of the file in Media Manager. This delete option won't be available in all cases, and if you have a file that has stalled and needs to be deleted, please submit a ticket at digitalsupport.pbs.org with a link to your asset in Media Manager. The asset does not need to be deleted - only the specific video or caption file that has stalled. We will continue to monitor the situation and hope to have a permanent solution implemented soon. Jul 07, 2023 - 15:39 EDT