Is JW Player down?
Current JW Player status is UP

We checked the official JW Player Status Page 2 min. 38 sec. ago. Learn more
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Recent JW Player Outages and Issues

Follow the recent outages and downtime for JW Player in the table below.

Start Time

Type

Length

Message

Details

May 24, 2024 13:44 UTC

WARN

15 minutes

Subscriptions are not being processed

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Start Time

May 24, 2024 13:44 UTC

Type WARN
Affected Components

Subscription & Identity Management

Message

Subscriptions are not being processed

Details

Investigating - We are currently investigating an issue with subscription payments. Our team is investigating the issue and will update shortly. May 24, 2024 - 13:43 UTC

May 16, 2024 23:39 UTC

WARN

about 2 hours

Possibly availability issues

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Start Time

May 16, 2024 23:39 UTC

Type WARN
Affected Components

Content Delivery & Playback

Live Streaming

Message

Possibly availability issues

Details

Identified - Third party provider issue impacting Instant Live. May 16, 2024 - 23:30 UTC

May 12, 2024 17:24 UTC

WARN

30 minutes

Expired SSL Certificate: entitlements.jwplayer

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Start Time

May 12, 2024 17:24 UTC

Type WARN
Affected Components

Cloud Hosted Players

Message

Expired SSL Certificate: entitlements.jwplayer

Details

Investigating - We are currently investigating an issue with our SSL certificate for entitlements.jwplayer.com, which appears to have expired. Our team is working to renew the certificate and restore secure access as quickly as possible. May 12, 2024 - 17:20 UTC

May 07, 2024 08:34 UTC

MAINT

about 1 hour

Planned Maintenance - Media Syndication

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Start Time

May 07, 2024 08:34 UTC

Type MAINT
Affected Components

Live Streaming

Message

Planned Maintenance - Media Syndication

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 07, 2024 - 08:30 UTC

May 06, 2024 20:29 UTC

WARN

about 2 hours

Issues with Live playback - 6 May 2024

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Start Time

May 06, 2024 20:29 UTC

Type WARN
Affected Components

Live Streaming

Content Delivery & Playback

Message

Issues with Live playback - 6 May 2024

Details

Identified - Third party provider issue impacting Instant Live. May 06, 2024 - 20:25 UTC

2024-05-25 10:50:40 UTC UTC

STATUS

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2024-05-25 10:50:40 UTC UTC

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2024-05-25 10:50:40 UTC UTC

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2024-05-25 10:50:40 UTC UTC

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2024-05-25 10:50:40 UTC UTC

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StatusGator has about 2 years of JW Player status history.

JW Player Components and Services

View details of the current JW Player status below.

Name

Status

Details

JW Platform Delivery API

UP See more

JW Platform Management API

UP See more

JW Player Android SDK

UP See more

JW Player Cloud Hosted Players

UP See more

JW Player Content Delivery & Playback

UP See more

JW Player Dashboard

UP See more

JW Player Live Streaming

UP See more

JW Player MRSS Import

UP See more

JW Player New Video Upload

UP See more

JW Player Server-Side Ad Insertion (SSAI)

UP See more

JW Player Studio DRM

UP See more

JW Player Subscription & Identity Management

UP See more

JW Player Transcoding & Processing

UP See more

JW Player Website & Blog

UP See more

Player and Video Analytics

UP See more

1 status change in the last 24 hours

JW Player status, last 24 hours:

11:00 AM
5:00 PM
11:00 PM
5:00 AM
11:00 AM
11:00 AM
11:00 PM
11:00 AM
  • Up: 24 hours

  • Warn: 15 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
3,590 status pages

About Our JW Player Status Page Integration

JW Player is a Video solution that StatusGator has been monitoring since May 2022. Over the past about 2 years, we have collected data on on more than 172 outages that affected JW Player users. When JW Player publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor JW Player to get notified when it's down, is under maintenance, or has an outage. We've sent more than 600 notifications to our users about JW Player incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If JW Player is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when JW Player is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

JW Player posts separate notifications for planned maintenance work. StatusGator will notify subscribers when JW Player enters a pre-planned maintenance window, keeping you up to date.

Since JW Player publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When JW Player posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When JW Player has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because JW Player has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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