Is IONOS Customer Hotline down?
Current IONOS Customer Hotline status is UP

We checked the official IONOS Customer Hotline Status Page 4 min. 23 sec. ago. Learn more
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Recent IONOS Customer Hotline Outages and Issues

Follow the recent outages and downtime for IONOS Customer Hotline in the table below.

Start Time

Type

Length

Message

Details

May 29, 2024 07:23 UTC

WARN

ongoing

Für einige Postfächer ist ein Zurücksetzen des E-Mail-Passworts erforderlich

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Start Time

May 29, 2024 07:23 UTC

Type WARN
Affected Components

Customer Service - Customer Hotline

Message

Für einige Postfächer ist ein Zurücksetzen des E-Mail-Passworts erforderlich

Details

Identified - Infolge einer kürzlich durchgeführten Sicherheitsaktualisierung wurden bestimmte Postfächer gesperrt. Um wieder Zugang zu Ihrem E-Mail-Konto zu erhalten, ist es erforderlich, das Passwort des Mailpostfaches zurückzusetzen.Hilfe-Center: https://www.ionos.de/hilfe/e-mail/problemloesungen-mail-basicmail-business/passwort-fuer-e-mail-konto-bei-11-ionos-aendern May 23, 2024 - 16:42 CEST

May 29, 2024 05:18 UTC

WARN

about 2 hours

Lange Wartezeiten bei unserem telefonischen Kundenservice

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Start Time

May 29, 2024 05:18 UTC

Type WARN
Affected Components

Customer Service - Customer Hotline

Message

Lange Wartezeiten bei unserem telefonischen Kundenservice

Details

Identified - Durch einen Ausfall in einem unserer Hauptstandorte kommt es zu Störungen beim technischen Kundenservice am Telefon. Daher müssen Sie möglicherweisemit längeren Wartezeiten an der Hotline rechnen. Wir bedanken uns für Ihre Geduld und Ihr Verständnis und entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch die kurzzeitigen Ausfälle entstehen. Wir informieren Sie umgehend über Neuigkeiten zu dieser Störung. Sie erreichen unseren Kundenservice weiterhin jederzeit über E-Mail. May 29, 2024 - 07:14 CEST

February 27, 2023 14:04 UTC

WARN

about 5 hours

Längere Wartezeiten bei Anruf des Kundenservices

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Start Time

February 27, 2023 14:04 UTC

Type WARN
Affected Components

Customer Service - Customer Hotline

Customer Service - Support Tool

Message

Längere Wartezeiten bei Anruf des Kundenservices

Details

Identified - Durch einen Ausfall in einem unserer Hauptstandorte kommt es zu Störungen beim technischen Kundenservice am Telefon. Daher müssen Sie möglicherweisemit längeren Wartezeiten an der Hotline rechnen. Wir bedanken uns für Ihre Geduld und Ihr Verständnis und entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch die kurzzeitigen Ausfälle entstehen. Wir informieren Sie umgehend über Neuigkeiten zu dieser Störung. Sie erreichen unseren Kundenservice weiterhin jederzeit über E-Mail. Feb 27, 2023 - 15:02 CET

May 21, 2022 20:05 UTC

MAINT

about 8 hours

Wartung der Telefonanlage

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Start Time

May 21, 2022 20:05 UTC

Type MAINT
Affected Components

Customer Service - Customer Hotline

Message

Wartung der Telefonanlage

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 21, 22:00 CEST

December 20, 2021 09:43 UTC

DOWN

about 1 hour

Längere Wartezeiten bei Anruf des Kundenservices

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Start Time

December 20, 2021 09:43 UTC

Type DOWN
Affected Components

Customer Service - Customer Hotline

Message

Längere Wartezeiten bei Anruf des Kundenservices

Details

Identified - Durch einen Ausfall in einem unserer Hauptstandorte kommt es zu Störungen beim technischen Kundenservice am Telefon. Daher müssen Sie möglicherweisemit längeren Wartezeiten an der Hotline rechnen. Wir bedanken uns für Ihre Geduld und Ihr Verständnis und entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch die kurzzeitigen Ausfälle entstehen. Wir informieren Sie umgehend über Neuigkeiten zu dieser Störung. Sie erreichen unseren Kundenservice weiterhin jederzeit über E-Mail. Dec 20, 10:39 CET

2024-05-30 07:15:36 UTC UTC

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2024-05-30 07:15:36 UTC UTC

STATUS

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2024-05-30 07:15:36 UTC UTC

STATUS

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2024-05-30 07:15:36 UTC UTC

STATUS

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2024-05-30 07:15:36 UTC UTC

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Sign Up for More IONOS Customer Hotline History

StatusGator has over 3 years of IONOS Customer Hotline status history.

1 status change in the last 24 hours

IONOS Customer Hotline status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 8 minutes

  • Warn: 24 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

IONOS Customer Hotline Outage and Status History

We've been monitoring IONOS Customer Hotline outages since January 4, 2021.
Here's the history of service outages we've observed from the IONOS Customer Hotline Status Page:

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,600 status pages

About Our IONOS Customer Hotline Status Page Integration

IONOS Customer Hotline is a Web Hosting solution that StatusGator has been monitoring since January 2021. Over the past over 3 years, we have collected data on on more than 716 outages that affected IONOS Customer Hotline users. When IONOS Customer Hotline publishes downtime on their status page, they do so across 47 components and 12 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor IONOS Customer Hotline to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,200 notifications to our users about IONOS Customer Hotline incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If IONOS Customer Hotline is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when IONOS Customer Hotline is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

IONOS Customer Hotline posts separate notifications for planned maintenance work. StatusGator will notify subscribers when IONOS Customer Hotline enters a pre-planned maintenance window, keeping you up to date.

Since IONOS Customer Hotline publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When IONOS Customer Hotline posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When IONOS Customer Hotline has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because IONOS Customer Hotline has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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IONOS Customer Hotline Down?

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