Is Intercom down?
Current Intercom status is WARN

We checked the official Intercom Status Page 36 sec. ago. Learn more
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Recent Intercom Outages and Issues

Follow the recent outages and downtime for Intercom in the table below.

Start Time

Type

Length

Message

Details

May 16, 2024 12:37 UTC

WARN

ongoing

Past conversations shown as recent

See more
Start Time

May 16, 2024 12:37 UTC

Type WARN
Affected Components

Intercom Web Application

Message

Past conversations shown as recent

Details

Identified - We have identified the cause of the issue and we are working on a fix. May 16, 2024 - 12:32 UTC

May 15, 2024 01:47 UTC

WARN

35 minutes

Facebook comments not being imported

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Start Time

May 15, 2024 01:47 UTC

Type WARN
Affected Components

Intercom Web Application

Intercom message delivery - Chats and Posts

Message

Facebook comments not being imported

Details

Investigating - We are investigating an issue with our Facebook Sync which is failing to create comments in Intercom. May 15, 2024 - 01:42 UTC

May 14, 2024 14:02 UTC

WARN

40 minutes

Slow inbox

See more
Start Time

May 14, 2024 14:02 UTC

Type WARN
Affected Components

Intercom Messenger - Web Messenger

Intercom Web Application

Message

Slow inbox

Details

Investigating - We are investigating reports that Inbox is slow. May 14, 2024 - 13:59 UTC

May 07, 2024 15:12 UTC

WARN

about 1 hour

Increased Error Rates and elevated latencies using Intercom

See more
Start Time

May 07, 2024 15:12 UTC

Type WARN
Affected Components

Intercom Messenger - Web Messenger

Intercom message delivery - Admin notifications

Intercom Mobile APIs

Intercom message delivery - Mobile Push

Intercom Web Application

Intercom APIs

Intercom Webhooks

Intercom Messenger - Mobile Messenger

Intercom message delivery - Email

Intercom message delivery - Chats and Posts

Message

Increased Error Rates and elevated latencies using Intercom

Details

Investigating - We are currently investigating increased error rates and high latencies while using Intercom. May 07, 2024 - 15:11 UTC

May 07, 2024 14:17 UTC

WARN

about 1 hour

Issue with Phone connectivity - "The phone service couldn't be loaded"

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Start Time

May 07, 2024 14:17 UTC

Type WARN
Affected Components

Intercom Web Application

Intercom Messenger - Web Messenger

Intercom Messenger - Mobile Messenger

Message

Issue with Phone connectivity - "The phone service couldn't be loaded"

Details

Investigating - We are currently investigating an issue with our Phone product. Customers may experience an error message stating "The phone service couldn't be loaded. Refresh and try again." while we investigate this issue. May 07, 2024 - 14:15 UTC

2024-05-16 14:45:18 UTC UTC

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2024-05-16 14:45:18 UTC UTC

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2024-05-16 14:45:18 UTC UTC

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2024-05-16 14:45:18 UTC UTC

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2024-05-16 14:45:18 UTC UTC

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Sign Up for More Intercom History

StatusGator has about 9 years of Intercom status history.

Intercom Components and Services

View details of the current Intercom status below.

Name

Status

Details

Intercom Admin notifications

UP See more

Intercom APIs

UP See more

Intercom Chats and Posts

UP See more

Intercom Email

UP See more

Intercom Mobile APIs

UP See more

Intercom Mobile Messenger

UP See more

Intercom Mobile Messenger

UP See more

Intercom Mobile Push

UP See more

Intercom Web Application

WARN See more

Intercom Webhooks

UP See more

Intercom Web Messenger

UP See more

Intercom Web Messenger

UP See more

1 status change in the last 24 hours

Intercom status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 22 hours

  • Warn: 2 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Intercom Outage and Status History

We've been monitoring Intercom outages since March 16, 2015.
Here's the history of service outages we've observed from the Intercom Status Page:

Instant enriched data from
3,590 status pages

About Our Intercom Status Page Integration

Intercom is a CRM solution that StatusGator has been monitoring since March 2015. Over the past about 9 years, we have collected data on on more than 786 outages that affected Intercom users. When Intercom publishes downtime on their status page, they do so across 20 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Intercom to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 14,700 notifications to our users about Intercom incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.

Since Intercom publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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