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Is Guru Extension down?
Current Guru Extension status is UP

We checked the official Guru Extension Status Page 2 min. 44 sec. ago. Learn more
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Recent Guru Extension Outages and Issues

Follow the recent outages and downtime for Guru Extension in the table below.

Start Time

Type

Length

Message

Details

April 30, 2024 13:50 UTC

WARN

about 22 hours

Indexing Delays for External Sources

 See more
Start Time

April 30, 2024 13:50 UTC

Type WARN
Affected Components

Web App

Extension
Message

Indexing Delays for External Sources
Details

Identified - Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding. Apr 30, 2024 - 09:48 EDT

August 07, 2023 00:05 UTC

MAINT

about 1 hour

Scheduled Maintenance on Sunday August 6th

 See more
Start Time

August 07, 2023 00:05 UTC

Type MAINT
Affected Components

Infrastructure - File Service API

Infrastructure - File Service Conversions

Infrastructure - Databases

Infrastructure - Servers

User Support System

Analytics

Message Delivery

Web App

Extension

Infrastructure - Zuora Production API

Slack bot

Infrastructure - Stripe API

API
Message

Scheduled Maintenance on Sunday August 6th
Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 06, 2023 - 20:00 EDT

February 10, 2023 17:10 UTC

WARN

3 days

Guru Service Disruption

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Start Time

February 10, 2023 17:10 UTC

Type WARN
Affected Components

Analytics

Slack bot

Extension

API

Web App
Message

Guru Service Disruption
Details

Update - We are in the process of bringing Guru's services back online. While we do so, the Guru Web App and Extension should be working but Knowledge Triggers and notifications will not be operational. We will closely monitor this situation and update the status of this incident shortly as we investigate further. Feb 10, 2023 - 12:09 EST

February 10, 2023 16:20 UTC

DOWN

about 1 hour

Guru Service Disruption

 See more
Start Time

February 10, 2023 16:20 UTC

Type DOWN
Affected Components

API

Analytics

Slack bot

Extension

Web App
Message

Guru Service Disruption
Details

Investigating - We're currently experiencing issues with our service and as a result, Guru is currently down. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding. Feb 10, 2023 - 11:16 EST

January 24, 2023 21:05 UTC

WARN

about 18 hours

Guru Extension not loading for customers with specific Extension Preferences

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Start Time

January 24, 2023 21:05 UTC

Type WARN
Affected Components

Extension
Message

Guru Extension not loading for customers with specific Extension Preferences
Details

Identified - Guru's latest extension version (2.106.2791) is currently experiencing some difficulty loading when specific preferences are set. In these cases, users are receiving an "Oops! Something went wrong" error over the extension when they open a Card. This issue only appears when users have "tabbed" selected under the "Multiple Card Display Options" section under "Extension Preferences" menu. Our team is aware of this issue and is actively working to release an updated extension version that resolves this. Workaround: As a workaround, users are encouraged to select "Individual Cards" under the Extension Preferences menu. You can learn how to do this here: https://help.getguru.com/en/articles/4681139-extension-preferences-knowledge-clipper-card-preview-and-moreWe will update users here as soon as the newest extension version is available in Chrome. This update should be automatic on most browsers. Thank you for your patience as we work to resolve this! Jan 24, 2023 - 16:00 EST

2024-05-31 16:51:32 UTC UTC

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2024-05-31 16:51:32 UTC UTC

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2024-05-31 16:51:32 UTC UTC

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2024-05-31 16:51:32 UTC UTC

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2024-05-31 16:51:32 UTC UTC

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Sign Up for More Guru Extension History

StatusGator has about 4 years of Guru Extension status history.

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No outages or status changes in the last 24 hours

Guru Extension status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Guru Extension Outage and Status History

We've been monitoring Guru Extension outages since April 22, 2020.
Here's the history of service outages we've observed from the Guru Extension Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Solutions for Everyone
Education
  • Keep students and staff informed
  • Reduce ticket volume
  • Essential for remote learning

Learn more

DevOps
  • Shorten incident downtime
  • Unify maintenance schedules
  • Integrates with incident tools

Learn more

IT Teams
  • Reduce ticket volumes
  • Improve transparency
  • Shorten resolution times

Learn more

Instant enriched data from
3,600 status pages

About Our Guru Extension Status Page Integration

Guru Extension is a Productivity solution that StatusGator has been monitoring since April 2020. Over the past about 4 years, we have collected data on on more than 300 outages that affected Guru Extension users. When Guru Extension publishes downtime on their status page, they do so across 13 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Guru Extension to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular productivity services monitored on our platform. We've sent more than 700 notifications to our users about Guru Extension incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Guru Extension is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Guru Extension is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Guru Extension posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Guru Extension enters a pre-planned maintenance window, keeping you up to date.

Since Guru Extension publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Guru Extension posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Guru Extension has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Guru Extension has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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