Is Files down?
Current Files status is UP

Investigating - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident does not affect you. This incident only affects users connecting to Files.com from non-US regions.We are currently investigating an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions. This incident does not affect other services like unencrypted HTTP, FTP or SFTP. At this time, we believe that all network services are up in our US region. May 01, 2024 - 11:42 PDT

Investigating - We are investigating a major outage on Files.com affecting all Files.com core and auxiliary services in all regions for sites that use the ExaVault SFTP Host Key without a Custom Domain.Sites with a Custom Domain and those that use the default Files.com Host Key are not affected by this outage.We will provide updates on this situation as they become available. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. May 01, 2024 - 05:48 PDT

Investigating - We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Jan 12, 2024 - 13:01 PST

Identified - We are continuing to investigate this issue. We identified a configuration error. We have made a change that we believe has solved this configuration error. SFTP issues may be resolved for some connections.We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience. Dec 05, 2023 - 06:23 PST

Investigating - We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Nov 21, 2023 - 05:55 PST