Is Elation Health down?
Current Elation Health status is WARN

We are aware of an issue that is causing replication issues in our Hosted Database product. The end-result of this is that the hosted database is not receiving updates as of May 16th at 1:03am PDT. The issue was the result of an issue in our upstream provider and is not cyber-security related in nature.

We are working hard towards resolution and will provide an update for a restoration of service as soon as we have a more detailed timeline.

Change Healthcare, a vendor used widely in the healthcare industry for retrieving insurance eligibility details, is experiencing an outage.

As a result, we are seeing the following failures:
* Elation's Real Time Eligibility lookups are failing
* Claims to certain payers though Elation Billing are failing (refer to the Elation Billing application for more information)
* eRx failures to pharmacies that use Change for eligibility lookups

Change has reported that this outage is due to a cybersecurity incident. Our Security Team has reviewed our integration with Change and confirmed there is no security risk to Elation systems. We will continue to monitor this event very closely and provide updates as they are available to us.

We are currently investigating an elevated rate lab of e-ordering failures. We will provide more information as it is available.

Change Healthcare, a vendor used widely in the healthcare industry for retrieving insurance eligibility details, is experiencing an outage.

As a result, we are seeing the following failures:
* Elation's Real Time Eligibility lookups are failing
* Claims to certain payers though Elation Billing are failing (refer to the Elation Billing application for more information)
* eRx failures to pharmacies that use Change for eligibility lookups

Change has reported that this outage is due to a cybersecurity incident. Our Security Team has reviewed our integration with Change and confirmed there is no security risk to Elation systems. We will continue to monitor this event very closely and provide updates as they are available to us.

We are aware of delays with inbound fax processing and our team is investigating.