Is DrChrono down?
Current DrChrono status is DOWN

Update - It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms are available, previously services are fully available or connection to the previous set of payer exists. Please be assured we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are available. To this end, we are in constant communication with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms and payers that DrChrono uses. We understand that waiting for CHC to become available is frustrating. Therefore, if you wish to migrate over to our EverHealth Clearinghouse services, please email support with a subject line of MIGRATION TO EPS to assist you in your migration. Statement Update:DrChrono has been working on the backend to reestablish connection to mail your patient statements. We are happy to announce a temporary solution has been put in place to support your patient statement processing. To understand the patient statement solution, click here to view our article: https://support.drchrono.com/hc/en-us/articles/25180407552027-Patient-Statements-through-Optum Apr 30, 2024 - 13:23 PDT

Investigating - We are aware that some users may be experiencing an issue with their DrChrono Payments accounts appearing unlinked within DrChrono in the account settings. The back-end integrity of the connection between impacted users' accounts and DrChrono Payments is not affected, however, users may only see the "Enroll with DrChrono Payments Now" button in the Patient Payments set-up screen. This may impact the ability to successfully run patient payments for DrChrono Payments users. Our team is investigating and we will update you as soon as we have further information May 24, 2024 - 06:57 PDT

Update - It's important to understand that when Change Healthcare (CHC) announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms are available, previously services are fully available or connection to the previous set of payer exists. Please be assured we are actively collaborating with CHC and other industry partners to restore all services and connections as soon as they are available. To this end, we are in constant communication with the CHC team as they discuss their plans for reconnection. At present, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their various platforms and payers that DrChrono uses. We understand that waiting for CHC to become available is frustrating. Therefore, if you wish to migrate over to our EverHealth Clearinghouse services, please email support with a subject line of MIGRATION TO EPS to assist you in your migration. Statement Update:DrChrono has been working on the backend to reestablish connection to mail your patient statements. We are happy to announce a temporary solution has been put in place to support your patient statement processing. To understand the patient statement solution, click here to view our article: https://support.drchrono.com/hc/en-us/articles/25180407552027-Patient-Statements-through-Optum Apr 30, 2024 - 13:23 PDT

Investigating - We are currently experiencing an issue importing lab results from Quest Labs. Our engineering team is aware of the issue and is actively working towards a resolution in partnership with Quest Labs. Lab result delivery may be delayed until the issue is resolved. May 22, 2024 - 08:28 PDT

Update - Dear Valued Client, We understand that staying updated on industry changes from Change Healthcare (CHC) can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers.Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. It's important to understand that when CHC announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections. Currently, we are on daily calls with the CHC team as they discuss their plans for reconnection. At this time, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their platforms and products as they become available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration. Sincerely,DrChrono Support Mar 22, 2024 - 12:20 PDT