Is AskCody Room Management Portal down?
Current AskCody Room Management Portal status is UP

Update - Affected Users: Workplace CentralWe are still experiencing a routing and network incident that caused access to the AskCody Portal and add-ins to be disrupted and are working to fix the issue. We have identified that the cause is an outage in Microsoft Azure Front Door, confirmed by Microsoft, that has been experiencing an unplanned degradation causing degraded functionality since 11:55 AM UTC, Friday may 24. The access to the portal and add-ins are restored, but Workplace Central is still impacted. All data and application layers are intact and untouched and we are simultaneously monitoring on the rest of the platform. Our application has been redeployed and is fully functional as the issue is only related to the network layer and traffic to our platform, that has been compromised. Users may experience this issue as other pages blocking access to the portal and add-ins. As a temporary workaround, users can refresh add-ins and portal a few times to gain access again.The next update will be provided at latest: as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. May 24, 2024 - 16:00 CEST

Identified - Affected Users: Management Portal Users and Add-in usersRegion: EuropeWe are experiencing a network incident causing access to the AskCody Portal and add-ins to be disrupted. By refreshing a couple of times you still gain access, but we are working on removing the incident. All data and applikation layers are intact and untouched and we are simultaneously monitoring on the rest of the platform.Users may experience this issue as other pages blocking access to the portal and add-ins.As a temporary workaround, users can refresh add-ins and portal a few times to gain access again.The next update will be provided at latest: as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. May 24, 2024 - 13:51 CEST

Identified - Affected Users: Management Portal Users and Add-in usersRegion: EuropeWe are experiencing a network incident causing access to the AskCody Portal and add-ins to be disrupted. By refreshing a couple of times you still gain access, but we are working on removing the incident. All data and applikation layers are intact and untouched and we are simultaneously monitoring on the rest of the platform.Users may experience this issue as other pages blocking access to the portal and add-ins.As a temporary workaround, users can refresh add-ins and portal a few times to gain access again.The next update will be provided at latest: as soon as we know moreDegraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. May 24, 2024 - 13:51 CEST

Investigating - Affected Users: All AskCody usersRegion: Europe CustomersWe are currently experiencing a major outage in our EWS service and are now investigating the impact.Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook. The next update will be provided at 4 pm GMT+2 Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%. May 03, 2024 - 14:03 CEST

Update - Affected Users: All Services users and Service Portal users, and all Visitor users and Visitor Portal usersRegion: Outside of North AmericaThe platform has been running since the implemented solution and we will continue to monitor the progress.For you as a user, this means you should be able to use the Portal, potentially experiencing a little delay.We will provide an update whenever there are relevant news or the status changes.Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime. Nov 21, 2023 - 13:42 CET