Is Amplify Customer Support down?
Current Amplify Customer Support status is UP

Investigating - Our chat provider is currently experiencing an issue affecting chat delivery and platform access. As a result, our support teams are unable to use our chat platform. We are in communication with our chat provider and monitoring updates on their status page. There is currently no estimated timeline for a resolution.In the meantime, please contact our support teams via email (help@amplify.com) or by phone (800-823-1969) to ensure any inquiries or issues you might have are met in a timely manner.Thank you so much for your patience! May 29, 2024 - 11:15 EDT

Investigating - Our phone service provider has an issue impacting audio quality on inbound/outbound calls. As a result, if you place a call to our Customer Support team, you or the agent on the other end may experience a disruption in service.In the meantime, we advise that you reach out to our Customer Support teams via email (help@amplify.com) or the chat platform embedded within each product.We apologize for this inconvenience and hope to see resolution on the part of our phone service provider soon! Apr 22, 2024 - 12:39 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Feb 13, 2024 - 13:16 EST

Investigating - The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point.To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue.Thank you! Feb 14, 2024 - 10:01 EST

Investigating - Our chat provider Intercom is currently experiencing issues with their inbox feature that is causing slowness and inaccessibility when Amplify support agents are on their platform. As a result of these issues, response time to new and ongoing chats will be delayed. If you are experiencing an urgent Amplify issue of your own, please do not hesitate to call us at 800-823-1969. In the meantime, we appreciate your patience with our chat service as we continue to monitor their status page for updates (https://www.intercomstatus.com/).Thank you so much! We hope this has not created any disruption to your day. Oct 12, 2023 - 10:33 EDT