Is Abnormal Security down?
Current Abnormal Security status is UP

Identified - Starting at approximately 19:00 UTC on May 14, 2024, our database, which powers message details in the Portal Threat Log Details page, began experiencing an unexpected increase in load, resulting in being displayed. There is no impact on email detection and remediation. Messages older than approximately May 14, 2024, 19:00 UTC should be visible. However, newer messages after May 14, 2024, 19:00 UTC will not be visible until the data staleness issues have been resolved.Affected Services: Abnormal Portal / Threat LogSeverity Level: MajorIncident Start Time: May 14, 2024, 19:00 UTCWhat We're Doing: Our Engineering team has identified the root cause and is implementing a solution. We expect the database performance to improve in the next hour. Next Update: May 14, 2024, 22:30 UTC Questions?: For any immediate concerns, please get in touch with us at support@abnormalsecurity.com. May 14, 2024 - 14:39 PDT

Investigating - On May 1, 2024, starting at 13:00 UTC, Abnormal experienced a delay in remediation for Inbound Email Protection, Graymail, and Abuse Mailbox. Mailboxes affected during this period will have messages automatically processed, and no customer action is required.- Affected Services: Inbound Email Protection, Graymail, and Abuse Mailbox.- Severity Level: Major- Incident Start Time: May 1, 2024, starting at 13:00 UTC- What We're Doing: The Root Cause has been identified, and we are working to resolve it as soon as possible.- Estimated Resolution Time: TBD- Next Update: 1 HourQuestions? For any immediate concerns, please get in touch with us at support@abnormalsecurity.com. May 01, 2024 - 08:13 PDT

Investigating - On 1/17/2024 at 16:30 UTC, we are experiencing a degradation of the Abnormal Portal. Customers may experience intermittent access issues when trying to access the Portal. There is no impact on email remediation during this incident. We apologize for any inconvenience that this outage created for you. We are working to resolve this issue as quickly as possible.Please contact Abnormal Support (support@abnormalsecurity.com) for any additional details. Jan 17, 2024 - 08:47 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 27, 2023 - 17:00 PST

Identified - TLDR: Due to a large spike in detected attacker activity, a subset of our backend systems are experiencing extremely high load, which is resulting in delayed message movement starting at 00:00 UTC on December 08, 2024, impacting IES and AMB. Messages are being judged correctly, but movement to the appropriate remediation folder is delayed during the incident timeline. Affected Services: Inbound Email Protection and Abuse MailboxSeverity Level: MajorIncident Start Time: December 08, 2023, 00:00 UTC Timeline:01:10 UTC: Current status - investigating the appropriate solution to solve the degradation00:30 UTC: Identified source of degradation for database00:00 UTC: Message remediation starts being delayed for IES and AMBWhat We're Doing: We are currently investigating the appropriate solution to solve the degradation.Estimated Resolution Time: TBDQuestions?:For any immediate concerns, please contact us at support@abnormalsecurity.com. Dec 07, 2023 - 17:17 PST