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Current PointClickCare status is UP

We checked the official PointClickCare Status Page 16 sec. ago. Learn more
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Recent PointClickCare Outages and Issues

Follow the recent outages and downtime for PointClickCare in the table below.

Start Time

Type

Length

Message

Details

May 30, 2024 06:35 UTC

MAINT

about 2 hours

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

See more
Start Time

May 30, 2024 06:35 UTC

Type MAINT
Affected Components

ISO-H - Senior Care EHR Application

ISO-L - Senior Care EHR Application

WWW20 - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW31 - Senior Care EHR Application

ISO-B - Senior Care EHR Application

ISO-E - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW32 - Senior Care EHR Application

Message

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

Details

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below.

UK Time: Thursday, May 30, 2024 07:30AM - 09:30AM
Eastern Time: Thursday, May 30, 2024 02:30AM - 04:30AM
Central Time: Thursday, May 30, 2024 01:30AM - 03:30AM
Mountain Time: Thursday, May 30, 2024 12:30AM - 02:30AM
Pacific Time: Wednesday, May 29, 2024 11:30PM to Thursday, May 30, 2024 01:30AM
Alaska Time: Wednesday, May 29, 2024 10:30PM to Thursday, May 30, 2024 12:30AM
Hawaii Time: Wednesday, May 29, 2024 09:30PM - 11:30PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

May 29, 2024 02:03 UTC

MAINT

about 1 hour

PointClickCare Maintenance Outage Notification - Skin & Wound Application

See more
Start Time

May 29, 2024 02:03 UTC

Type MAINT
Affected Components

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Message

PointClickCare Maintenance Outage Notification - Skin & Wound Application

Details

Please be advised that we will be performing a software update that will require up to 1 hour of outage during the maintenance time noted below.

Eastern Time: Tuesday, May 28, 2024 10:00PM - 11:00PM
Central Time: Tuesday, May 28, 2024 09:00PM - 10:00PM
Mountain Time: Tuesday, May 28, 2024 08:00PM - 09:00PM
Pacific Time: Tuesday, May 28, 2024 07:00PM - 08:00PM
Alaska Time: Tuesday, May 28, 2024 06:00PM - 07:00PM
Hawaii Time: Tuesday, May 28, 2024 05:00PM - 06:00PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

May 28, 2024 17:54 UTC

DOWN

about 6 hours

Service Disruption for Skin & Wound

See more
Start Time

May 28, 2024 17:54 UTC

Type DOWN
Affected Components

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Message

Service Disruption for Skin & Wound

Details

Currently users are not able to use the Mobile App, Skin & Wound Dashboard, or the Skin and Wound Tab. Teams are investigating, and we will update you when it’s resolved.

May 23, 2024 06:33 UTC

MAINT

about 2 hours

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

See more
Start Time

May 23, 2024 06:33 UTC

Type MAINT
Affected Components

WWW24 - Senior Care EHR Application

WWW26 - Senior Care EHR Application

WWW22 - Senior Care EHR Application

WWW21 - Senior Care EHR Application

WWW28 - Senior Care EHR Application

WWW30 - Senior Care EHR Application

WWW60 - Senior Care EHR Application

Message

PointClickCare Maintenance Outage Notification - Senior Care EHR Application

Details

Please be advised that we will be performing a software update that will require up to 2 hours of outage during the maintenance time noted below.

UK Time: Thursday, May 23, 2024 07:30AM - 09:30AM
Eastern Time: Thursday, May 23, 2024 02:30AM - 04:30AM
Central Time: Thursday, May 23, 2024 01:30AM - 03:30AM
Mountain Time: Thursday, May 23, 2024 12:30AM - 02:30AM
Pacific Time: Wednesday, May 22, 2024 11:30PM to Thursday, May 23, 2024 01:30AM
Alaska Time: Wednesday, May 22, 2024 10:30PM to Thursday, May 23, 2024 12:30AM
Hawaii Time: Wednesday, May 22, 2024 09:30PM - 11:30PM

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

May 19, 2024 23:18 UTC

DOWN

about 1 hour

Nutrition Management Experiencing SSO Errors

See more
Start Time

May 19, 2024 23:18 UTC

Type DOWN
Affected Components

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Message

Nutrition Management Experiencing SSO Errors

Details

Some clients may experience an SSO Error when trying to access Nutrition Management / Tray Card.

Teams are investigating.

2024-05-30 10:47:08 UTC UTC

STATUS

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2024-05-30 10:47:08 UTC UTC

STATUS

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2024-05-30 10:47:08 UTC UTC

STATUS

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2024-05-30 10:47:08 UTC UTC

STATUS

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2024-05-30 10:47:08 UTC UTC

STATUS

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StatusGator has over 1 year of PointClickCare status history.

PointClickCare Components and Services

View details of the current PointClickCare status below.

Name

Status

Details

PointClickCare Care Insights

UP See more

PointClickCare Connected Care Center

UP See more

PointClickCare Data Relay

UP See more

PointClickCare Home Health Care

UP See more

PointClickCare Infection Prevention & Control

UP See more

PointClickCare Integrated Messaging Service

UP See more

PointClickCare National Care Collaboration Network (formerly Collective Medical)

UP See more

PointClickCare Nutrition Management

UP See more

PointClickCare PAC Network Management

UP See more

PointClickCare Partner Marketplace

UP See more

PointClickCare PDPM Coach

UP See more

PointClickCare Performance Insights

UP See more

PointClickCare Pharmacy Connect

UP See more

PointClickCare QuickMAR

UP See more

PointClickCare QuickMAR RX/Interface

UP See more

PointClickCare Secure Conversations

UP See more

PointClickCare Secure File Exchange

UP See more

PointClickCare Secure FTP

UP See more

PointClickCare Senior Care EHR Application

UP See more

PointClickCare Skin & Wound

UP See more

1 status change in the last 24 hours

PointClickCare status, last 24 hours:

11:00 AM
5:00 PM
11:00 PM
5:00 AM
11:00 AM
11:00 AM
11:00 PM
11:00 AM
  • Up: 22 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 2 hours

PointClickCare Outage and Status History

We've been monitoring PointClickCare outages since February 21, 2023.
Here's the history of service outages we've observed from the PointClickCare Status Page:

Instant enriched data from
3,600 status pages

About Our PointClickCare Status Page Integration

PointClickCare is a Healthcare solution that StatusGator has been monitoring since February 2023. Over the past over 1 year, we have collected data on on more than 411 outages that affected PointClickCare users. When PointClickCare publishes downtime on their status page, they do so across 116 components and 53 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor PointClickCare to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about PointClickCare incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If PointClickCare is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when PointClickCare is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

PointClickCare posts separate notifications for planned maintenance work. StatusGator will notify subscribers when PointClickCare enters a pre-planned maintenance window, keeping you up to date.

PointClickCare does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate PointClickCare maintenance events into your unified calendar.

When PointClickCare posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When PointClickCare has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because PointClickCare has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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