Is Hypercare down?
Current Hypercare status is UP

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Recent Hypercare Outages and Issues

Follow the recent outages and downtime for Hypercare in the table below.

Start Time

Type

Length

Message

Details

June 01, 2024 16:52 UTC

WARN

5 minutes

Viewing on-call might not load for some sites on web

See more
Start Time

June 01, 2024 16:52 UTC

Type WARN
Affected Components

United States Region - Viewing Who is On-Call (U.S. Region)

Message

Viewing on-call might not load for some sites on web

Details

Investigating - Our team has identified one organization where one of their sites are not viewable on the web platform due to a security configuration. The organization has been notified. We are currently identifying whether this is a issue that affects more than that organization or limited to only one site. There is no issues viewing on iOS or Android. Jun 01, 2024 - 12:48 EDT

May 31, 2024 17:11 UTC

WARN

about 3 hours

[US & CA Region Only] Delay in Sending and Receiving Messages

See more
Start Time

May 31, 2024 17:11 UTC

Type WARN
Affected Components

Canadian Region - File Attachments (Canadian Region)

Canadian Region - Code Teams (Canadian Region)

Canadian Region - Virtual Page (Canadian Region)

United States Region - Virtual Pager (U.S. Region)

United States Region - Messaging (U.S. Region)

United States Region - Notifications and Real-Time Syncing (U.S. Region)

United States Region - File Attachments (U.S. Region)

United States Region - Code Teams (U.S. Region)

Canadian Region - Notifications and Real-Time Syncing (Canadian Region)

Canadian Region - Messaging (Canadian Region)

Message

[US & CA Region Only] Delay in Sending and Receiving Messages

Details

Investigating - We're observing longer processing time in sending and receiving messages in US and CA region. The team is currently investigating the issue. May 31, 2024 - 13:08 EDT

May 29, 2024 12:36 UTC

WARN

2 days

[US Region only] Reports of higher latency

See more
Start Time

May 29, 2024 12:36 UTC

Type WARN
Affected Components

United States Region - Self-serve Scheduling (U.S. Region)

United States Region - Login and Single Sign On (U.S. Region)

United States Region - Virtual Pager (U.S. Region)

United States Region - Messaging (U.S. Region)

United States Region - Notifications and Real-Time Syncing (U.S. Region)

United States Region - File Attachments (U.S. Region)

United States Region - Viewing Who is On-Call (U.S. Region)

United States Region - Code Teams (U.S. Region)

United States Region - Administration and Scheduling (U.S. Region)

United States Region - API & Integrations (U.S. Region)

Message

[US Region only] Reports of higher latency

Details

Update - We are currently noticing that certain actions can take quite a long time. We are currently investigating the root cause. May 29, 2024 - 08:36 EDT

May 28, 2024 02:01 UTC

MAINT

about 2 hours

[US and Canada Regions] Hypercare Virtual Paging Maintenance Notice – May 27, 2024

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Start Time

May 28, 2024 02:01 UTC

Type MAINT
Affected Components

Canadian Region - Virtual Page (Canadian Region)

United States Region - Virtual Pager (U.S. Region)

Message

[US and Canada Regions] Hypercare Virtual Paging Maintenance Notice – May 27, 2024

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 27, 2024 - 22:00 EDT

May 20, 2024 06:31 UTC

WARN

about 7 hours

Experiencing Issues with Twilio Voice, Europe

See more
Start Time

May 20, 2024 06:31 UTC

Type WARN
Affected Components

Twilio Voice, Europe

Message

Experiencing Issues with Twilio Voice, Europe

2024-06-02 05:19:57 UTC UTC

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2024-06-02 05:19:57 UTC UTC

STATUS

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2024-06-02 05:19:57 UTC UTC

STATUS

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2024-06-02 05:19:57 UTC UTC

STATUS

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2024-06-02 05:19:57 UTC UTC

STATUS

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StatusGator has over 1 year of Hypercare status history.

Hypercare Components and Services

View details of the current Hypercare status below.

Name

Status

Details

Hypercare Administration and Scheduling (Canadian Region)

UP See more

Hypercare Administration and Scheduling (European Region)

UP See more

Hypercare Administration and Scheduling (U.S. Region)

UP See more

Hypercare API & Integrations (Canadian Region)

UP See more

Hypercare API & Integrations (European Region)

UP See more

Hypercare API & Integrations (U.S. Region)

UP See more

Hypercare Apple App Store

UP See more

Hypercare Code Teams (Canadian Region)

UP See more

Hypercare Code Teams (European Region)

UP See more

Hypercare Code Teams (U.S. Region)

UP See more

Hypercare File Attachments (Canadian Region)

UP See more

Hypercare File Attachments (European Region)

UP See more

Hypercare File Attachments (U.S. Region)

UP See more

Hypercare Google Play Store

UP See more

Hypercare Login and Single Sign On (Canadian Region)

UP See more

Hypercare Login and Single Sign On (European Region)

UP See more

Hypercare Login and Single Sign On (U.S. Region)

UP See more

Hypercare Marketing Website (Global)

UP See more

Hypercare Messaging (Canadian Region)

UP See more

Hypercare Messaging (European Region)

UP See more

Hypercare Messaging (U.S. Region)

UP See more

Hypercare Notifications and Real-Time Syncing (Canadian Region)

UP See more

Hypercare Notifications and Real-Time Syncing (European Region)

UP See more

Hypercare Notifications and Real-Time Syncing (U.S. Region)

UP See more

Hypercare Payment Portal

UP See more

Hypercare Self-serve Scheduling (Canadian Region)

UP See more

Hypercare Self-serve Scheduling (European Region)

UP See more

Hypercare Self-serve Scheduling (U.S. Region)

UP See more

Hypercare Twilio Voice, Europe

UP See more

Hypercare Twilio Voice, North America

UP See more

Hypercare Viewing Who is On-Call (Canadian Region)

UP See more

Hypercare Viewing Who is On-Call (European Region)

UP See more

Hypercare Viewing Who is On-Call (U.S. Region)

UP See more

Hypercare Virtual Page (Canadian Region)

UP See more

Hypercare Virtual Pager (European Region)

UP See more

Hypercare Virtual Pager (U.S. Region)

UP See more

1 status change in the last 24 hours

Hypercare status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 5 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
3,600 status pages

About Our Hypercare Status Page Integration

Hypercare is a Healthcare solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 278 outages that affected Hypercare users. When Hypercare publishes downtime on their status page, they do so across 36 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Hypercare to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Hypercare is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Hypercare is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Hypercare posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Hypercare enters a pre-planned maintenance window, keeping you up to date.

Since Hypercare publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Hypercare posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Hypercare has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Hypercare has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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